Tech Underground

Our network and IT team supports a wide range of technologies on the desktop and the server, on the local network and on wide-area VPN networks. We can do one-time visits, regular support contracts, or as-needed support, and we can build new systems or support and enhance existing ones. Please note that our service area for IT support is generally limited to San Francisco and the Oakland area, primarily along the BART corridor.

Network Design and Implementation

• Recommend, install, and configure network hardware
• Connect local network to the Internet
• Implement network security
• Configure secure remote network access (VPN)
• Train staff in network management
• Manage email systems and services, train in use of email applications
• Ethernet wiring, wireless LANs (802.11a/b/g), DSL, cable Internet, hubs, switches, routers

System Administration

• Recommend, install, configure, maintain, repair and upgrade PCs, printers, scanners, etc.
• Recommend, install and configure software
• Troubleshoot network, operating system, software and hardware problems
• Train in software use and hardware maintenance
• Install and customize mail, web, file, database, groupware, and list servers
• Administer servers: users, groups and domains; file, database and printer sharing
• Implement backup systems
• Windows 2003/2000 Server-based networks, Windows Vista/XP/2000 peer-to-peer networks, Mac OS networks, and mixed Windows/Mac networks
• Administer and deploy mail servers including Microsoft Exchange 2007/2003/2000

We have experience teaching technical material to non-technical audiences and enjoy working with an organization's staff to help them become as proficient as they wish to be in managing their own technology. We aim to demystify tech work and drive down the inflated market prices surrounding it and we strive to keep our rates affordable to the non-profit and arts community.