1935 Error When Installing Microsoft Office


[Disclaimer: All steps recommended below should be taken at your own risk.]

Specs

  • Hardware: Dell XPS 8930
  • OS: Windows 10 Pro 64-bit
  • Software: Microsoft Office 2016 Standard (Volume License)
  • Error Message: 1: 1935 2: {91434829-10AB-4DB1-9C5C-73E0FC889C8} 3: 0x80131049 4: |AssemblyCacheItem 5: Commit 6: Policy.12.0.office,fileVersion=”15.0.4420.1017,version=”15.0.0.0000000″

Scenario

Client purchased brand new Dell XPS 8930 Desktop. As usual, ran all Windows updates first. Then uninstalled all unnecessary software, including McAfee products, as well as pre-installed MS Office applications, like “Microsoft Office Desktop Apps” and “My Office”.

After uninstalling these applications, and restarting the computer, downloaded MS Office 2016 Standard (Volume License). Installation however, after progressing for a minute or so, failed, with a 1935 error message.

Multiple troubleshooting attempts (found on various message boards) failed to resolve the issue, including editing the registry, uninstalling / reinstalling Microsoft .NET Framework and more. Installation of MS Office 2013 Pro, Volume License, also failed in the identical manner.

Performed Windows Factory Reset. Repeated all initial steps. Attempted to install MS Office Standard 2016 again. Same 1935 error message.

Client returned computer to Dell. Replacement computer delivered. Repeated all initial steps. Attempted to install MS Office Standard 2016 again. Same 1935 error message.

Determined issue must be with Dell’s Windows 10 image (copied to batches of new computers). Booted off of Windows 10 Pro Volume License DVD. Reformatted OS internal drive. Performed clean install of Windows 10 Pro. Repeated all initial steps. SUCCESSFULLY INSTALLED MS Office Standard 2016!

TL;DR Dell appears to be shipping new computers with problematic preinstallations of MS Office. May be necessary to boot from Volume License Windows 10 installation DVD, reformat (OS) hard drive and reinstall fresh copy of Windows before installing MS Office.